ji168 Casino Privacy Policy

1. Introduction and Scope

1.1 Policy Overview

This Privacy Policy describes how ji168 Casino ("we," "us," "our," or "Company") collects, uses, discloses, stores, and protects personal information of users ("you," "your," or "User") who access or use our online gaming platform located at https://ji168.cam, including all associated mobile applications, services, and features (collectively, the "Platform"). This policy applies to all Users regardless of how they access the Platform.

1.2 Acceptance and Consent

By creating an account, accessing the Platform, or using any ji168 Casino services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You expressly consent to the collection, use, storage, disclosure, and processing of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately discontinue use of our services.

1.3 Legal Framework

This Privacy Policy is designed to comply with:

• Republic Act No. 10173 – Data Privacy Act of 2012 (DPA 2012)
• National Privacy Commission (NPC) implementing rules and circulars
• PAGCOR regulations governing online gaming operations
• Republic Act No. 9160 – Anti-Money Laundering Act (AMLA), as amended
• International data protection standards and best practices

1.4 Data Controller

ji168 Casino acts as the data controller for all personal information collected through the Platform. We determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws.

2. Information We Collect

2.1 Personal Information Provided Directly

When you register an account or use ji168 Casino services, we collect the following personal information that you provide directly:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (passport, driver's license, UMID, SSS, TIN)
• Contact Information: Residential address, email address, mobile phone number
• Account Credentials: Username, password, security questions and answers
• Financial Information: Bank account details, e-wallet information (GCash, Maya), payment card numbers (stored by third-party payment processors), transaction history
• Verification Documents: Copies of government-issued IDs, proof of address documents (utility bills, bank statements), selfies or photographs for identity verification
• Communication Records: Customer support inquiries, chat transcripts, email correspondence, feedback and surveys
• Marketing Preferences: Newsletter subscriptions, promotional communication preferences, bonus participation history

2.2 Information Collected Automatically

When you access the ji168 Casino Platform, certain information is collected automatically through cookies, web beacons, and similar technologies:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information
• Usage Data: IP address, geographic location (country, region, city), pages visited, time and date of access, referring and exit pages, clickstream data, game play history, betting patterns, session duration
• Technical Data: Browser settings, screen resolution, language preferences, time zone settings, error logs, performance metrics
• Geolocation Data: GPS coordinates, Wi-Fi network data, cellular tower information used to verify you are located within the Philippines as required by law

2.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment service providers (GCash, Maya, banks) for transaction processing and fraud prevention
• Identity verification services for KYC (Know Your Customer) compliance
• Credit reference agencies for financial checks where permitted by law
• Advertising and analytics partners for marketing effectiveness measurement
• Regulatory authorities (PAGCOR, AMLC) for compliance verification
• Publicly available sources such as social media profiles (only with your explicit consent)

2.4 Sensitive Personal Information

Under the Data Privacy Act of 2012, certain categories of personal information are classified as "sensitive" and receive heightened protection. ji168 Casino may collect and process the following sensitive personal information with your explicit consent:

• Government-issued identification numbers (passport numbers, driver's license numbers, SSS numbers)
• Biometric information (facial recognition data from selfie verification)
• Financial account information (bank account details, transaction records)
• Information revealing gambling habits or propensities

We collect sensitive personal information only when necessary for legal compliance, identity verification, fraud prevention, or service delivery. Explicit consent is obtained at the point of collection, and such data is subject to additional security measures.

3. How We Use Your Information

3.1 Lawful Bases for Processing

We process your personal information only when we have a lawful basis to do so under the Data Privacy Act of 2012. The lawful bases include:

• Consent: You have given explicit consent for specific processing purposes
• Contract Performance: Processing is necessary to provide services under our Terms and Conditions
• Legal Obligation: Processing is required to comply with Philippine laws and regulations (PAGCOR, AMLA, tax laws)
• Legitimate Interests: Processing serves our legitimate business interests (fraud prevention, security, business analytics) while respecting your rights

3.2 Primary Processing Purposes

We use your personal information for the following purposes:

Account Management and Service Delivery

• Create, maintain, and manage your gaming account
• Process deposits, withdrawals, and other financial transactions
• Deliver gaming services including casino games, slots, live dealer tables, and sports betting
• Track account balances, wager history, and bonus eligibility
• Provide customer support and respond to inquiries
• Send transactional communications (account notifications, payment confirmations, password resets)

Identity Verification and Regulatory Compliance

• Verify your age (21+ requirement) and identity
• Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations
• Confirm geographic location to ensure you are physically located in the Philippines
• Prevent duplicate accounts and detect fraudulent registrations
• Meet PAGCOR licensing requirements and regulatory reporting obligations
• Respond to legal process, court orders, or government requests
• Detect and prevent money laundering, terrorist financing, or other illegal activities

Security and Fraud Prevention

• Monitor accounts for suspicious activity, unusual betting patterns, or security threats
• Detect and prevent fraud, collusion, bonus abuse, and other prohibited activities
• Protect the integrity of games and ensure fair play
• Investigate and resolve disputes or Terms violations
• Maintain logs and audit trails for security investigations

Marketing and Communications

• Send promotional offers, bonuses, and marketing communications (with your consent)
• Personalize game recommendations and promotional content
• Conduct customer surveys and gather feedback to improve services
• Inform you about new games, features, and platform updates

Business Analytics and Improvement

• Analyze Platform usage patterns and gaming behavior to improve user experience
• Conduct market research and competitive analysis
• Optimize game selection, website functionality, and mobile app performance
• Generate anonymized and aggregated statistics for internal reporting

3.3 Automated Decision-Making and Profiling

ji168 Casino employs automated systems and algorithms for certain processing activities, including:

• Fraud Detection: Automated risk scoring systems flag suspicious transactions or betting patterns
• Bonus Eligibility: Algorithms determine qualification for promotions based on account history and wagering activity
• Responsible Gaming Triggers: Automated systems detect potential problem gambling behaviors and may suggest limits or interventions
• Personalized Marketing: Algorithms tailor promotional offers based on your gaming preferences and history

You have the right to object to automated decision-making that produces legal effects or similarly significant effects concerning you. To exercise this right, contact our Data Protection Officer at [email protected].

4. How We Share Your Information

4.1 Third-Party Service Providers

We share personal information with trusted third-party service providers who perform functions on our behalf. These providers are contractually obligated to protect your data and use it only for specified purposes:

• Payment Processors: GCash, Maya, banks, and other financial institutions to process deposits and withdrawals
• Identity Verification Services: Third-party KYC providers to verify age, identity, and address
• Cloud Hosting Providers: Secure server and data storage infrastructure providers
• Customer Support Tools: Live chat, email, and helpdesk software providers
• Game Providers: Third-party game studios that supply casino games, slots, and live dealer content
• Marketing and Analytics Platforms: Email service providers, SMS gateways, analytics tools (Google Analytics, Facebook Pixel)
• Fraud Prevention Services: Anti-fraud and cybersecurity service providers

4.2 Regulatory Authorities and Legal Obligations

We may disclose personal information to regulatory authorities and government agencies when required by law or when necessary to comply with legal obligations:

• Philippine Amusement and Gaming Corporation (PAGCOR) for licensing and regulatory compliance
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting
• National Privacy Commission (NPC) for data protection investigations or complaints
• Bureau of Internal Revenue (BIR) for tax reporting
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) for criminal investigations
• Courts and judicial authorities pursuant to valid legal process (subpoenas, court orders)

4.3 Business Transfers

In the event ji168 Casino undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your personal information may be transferred to the successor entity. We will notify you via email and/or prominent notice on the Platform before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes. Such data is not considered personal information under the Data Privacy Act of 2012.

4.5 No Sale of Personal Information

ji168 Casino does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share data as described in this Privacy Policy and with your explicit consent where required by law.

5. Data Security Measures

5.1 Technical Security Controls

ji168 Casino implements industry-standard technical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption protocols
• Secure Storage: Personal data at rest is encrypted using AES-256 encryption standards
• Firewalls: Multi-layered firewall systems protect our network infrastructure from external threats
• Intrusion Detection: Real-time monitoring systems detect and respond to potential security breaches
• Access Controls: Role-based access controls ensure only authorized personnel can access personal data on a need-to-know basis
• Two-Factor Authentication: Multi-factor authentication options available for account login
• Regular Security Audits: Third-party penetration testing and security assessments conducted quarterly

5.2 Organizational Security Measures

• Employee training on data protection obligations and security best practices
• Confidentiality agreements and background checks for all staff with access to personal data
• Data breach response plan and incident management procedures
• Regular backup and disaster recovery protocols
• Secure disposal procedures for obsolete data and hardware

5.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ji168 Casino will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with the Data Privacy Act of 2012. The notification will include the nature of the breach, the categories and approximate number of affected data subjects, the likely consequences, and the measures taken or proposed to address the breach.

6. Data Retention and Deletion

6.1 Retention Periods

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Legal Basis
Account Information	Duration of account + 5 years after closure	PAGCOR regulatory requirements
Transaction Records	7 years from transaction date	AMLA record-keeping obligations
Identity Verification Documents	5 years after account closure	AML/KYC compliance
Game Play History	Duration of account + 3 years	Dispute resolution and audit requirements
Marketing Communications	Until consent withdrawn + 30 days	Consent-based processing
Customer Support Records	3 years from last interaction	Service quality and dispute resolution
Security Logs	1 year from creation	Security and fraud prevention

6.2 Secure Deletion

When personal information is no longer required for the purposes for which it was collected and legal retention periods have expired, we securely delete or anonymize the data using industry-standard data destruction methods. Deletion is irreversible and ensures data cannot be reconstructed or recovered.

6.3 Exceptions to Deletion

We may retain personal information beyond standard retention periods when:

• Required by law, court order, or regulatory authority
• Necessary for ongoing legal proceedings or investigations
• Needed to establish, exercise, or defend legal claims
• You have provided explicit consent for extended retention

7. Your Privacy Rights

7.1 Rights Under the Data Privacy Act of 2012

As a data subject under Philippine law, you have the following rights regarding your personal information:

Right to Be Informed

You have the right to be informed whether your personal data is being processed, including the purposes of processing, the categories of data concerned, and the recipients of data. This Privacy Policy fulfills this obligation.

Right to Access

You have the right to obtain confirmation from ji168 Casino as to whether or not personal data concerning you is being processed, and to access the data and certain information about the processing (such as purposes, categories, recipients, and retention periods). You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. Upon receiving an objection, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.

Right to Erasure or Blocking

You have the right to request erasure ("right to be forgotten") or blocking of your personal data when:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which processing is based and there is no other legal ground for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Erasure is required to comply with legal obligations

This right is not absolute. We may refuse erasure if processing is necessary for compliance with legal obligations, public interest tasks, or establishment, exercise, or defense of legal claims.

Right to Rectification

You have the right to have inaccurate personal data corrected and incomplete personal data completed. You can update most information directly through your account settings. For information you cannot update yourself, contact our Data Protection Officer.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible. This right applies to data you provided to us with your consent or for contract performance, and where processing is carried out by automated means.

Right to Damages

You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data, taking into account any violation of your rights as a data subject.

Right to File a Complaint

You have the right to lodge a complaint with the National Privacy Commission if you believe your data protection rights have been violated. Contact information for the NPC is provided in Section 11 of this policy.

7.2 How to Exercise Your Rights

To exercise any of your privacy rights, you may:

• Access and update certain information through your account settings
• Contact our Data Protection Officer at [email protected]
• Submit a written request via our customer support channels

When you submit a request, we may ask for additional information to verify your identity and ensure we are responding to the correct person. We will respond to verified requests within 15 days, or notify you if an extension is needed (up to an additional 30 days for complex requests). There is no fee for exercising your rights unless requests are manifestly unfounded, excessive, or repetitive.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

ji168 Casino uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Essential Cookies

These cookies are necessary for the Platform to function properly. They enable core features such as account login, security, payment processing, and session management. You cannot opt out of essential cookies without affecting Platform functionality.

Performance and Analytics Cookies

These cookies collect anonymous information about how visitors use the Platform, such as pages visited, time spent on pages, and error messages encountered. We use this information to improve Platform performance and user experience. Examples include Google Analytics, Hotjar, and internal analytics tools.

Functional Cookies

These cookies allow the Platform to remember choices you make (such as language preference, region, or username) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching videos or commenting on content.

Targeting and Advertising Cookies

These cookies track your browsing activity to deliver relevant advertisements and marketing content. They may be set by us or by third-party advertising networks (such as Facebook Pixel, Google Ads). These cookies can track you across websites and build a profile of your interests.

8.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of the Platform or accessing some areas. To manage cookies:

• Use your browser's cookie management settings (usually found in the Privacy or Security settings)
• Opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
• Adjust advertising preferences through industry opt-out tools such as the Digital Advertising Alliance
• Clear cookies from your browser at any time

8.3 Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) settings. At this time, there is no universally accepted standard for how to respond to DNT signals. ji168 Casino does not currently respond to DNT signals, but we provide you with cookie management options as described above.

9. International Data Transfers

9.1 Data Storage Locations

Your personal information is primarily stored on secure servers located within the Philippines. However, certain third-party service providers (such as cloud hosting providers, payment processors, or game developers) may process or store data on servers located outside the Philippines.

9.2 Cross-Border Transfer Safeguards

When we transfer personal information outside the Philippines, we ensure adequate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03 (Security of Personal Data). These safeguards may include:

• Contracts with third-party processors containing standard contractual clauses approved by the NPC
• Verification that the receiving country has been deemed to provide adequate data protection by the NPC
• Consent from you for the transfer where legally required
• Binding corporate rules for transfers within our corporate group

9.3 Your Rights Regarding International Transfers

You have the right to obtain information about the countries to which your personal data may be transferred and the safeguards in place. You may also object to cross-border transfers in certain circumstances. To exercise these rights, contact our Data Protection Officer.

10. Children's Privacy

ji168 Casino services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete the information and terminate the associated account.

Parents or guardians who believe their child has provided personal information to ji168 Casino should contact us immediately at [email protected]. We recommend that parents and guardians use parental control tools to prevent minors from accessing online gaming websites.

All new account registrations are subject to age verification processes, including document verification and database checks against reliable age verification sources. Users who misrepresent their age will have their accounts permanently closed, and any deposits or winnings may be forfeited.

11. Updates to This Privacy Policy

11.1 Policy Modifications

ji168 Casino reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes that significantly affect your privacy rights, we will provide prominent notice on the Platform and send notification via email to the address associated with your account at least 30 days before the changes take effect.

11.2 Effective Date of Changes

The "Last Revised" date at the top of this policy indicates when changes were last made. Non-material changes (such as clarifications, corrections of typographical errors, or updates to contact information) may be implemented without advance notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11.3 Continued Use After Changes

Your continued use of the Platform after any modifications to this Privacy Policy constitutes acceptance of the updated terms. If you do not agree with the revised Privacy Policy, you must discontinue use of ji168 Casino services and may request account closure and deletion of your personal information in accordance with Section 6.

12. Contact Information

12.1 Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Data Protection Officer
ji168 Casino
Email: [email protected]
Subject Line: "Privacy Inquiry – [Your Account Username]"

We will respond to verified inquiries within 15 business days.

12.2 Customer Support

For general account or service questions:
Email: [email protected]
Live Chat: Available 24/7 through the Platform

12.3 National Privacy Commission

If you believe your privacy rights have been violated or wish to file a complaint, you may contact the National Privacy Commission:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC)
Vicente Sotto Street, Pasay City, Metro Manila 1300
Email: [email protected]
Telephone: +63 2 8234-2228
Website: https://www.privacy.gov.ph

12.4 PAGCOR Licensing Information

ji168 Casino operates under PAGCOR License No. PGC-2020-XXXX. For licensing inquiries or regulatory concerns, you may contact PAGCOR directly:

Philippine Amusement and Gaming Corporation (PAGCOR)
PAGCOR Satellite Office
Email: [email protected]
Website: https://www.pagcor.ph